Question 1

Can I cancel anytime or am I locked into a contract?

Accepted Answer

You can cancel anytime without penalties. Monthly plans end at the next billing date. Annual plans run until the end of the annual period.

Question 2

How can I cancel my subscription?

Accepted Answer

Go to Profile icon → Settings → Plans & Billing and downgrade to the Free plan. This cancels your paid subscription while keeping your account and projects active.

Question 3

How do I cancel my Lovable subscription?

Accepted Answer

Go to Settings > Billing and click 'Cancel Subscription.' Your subscription ends at the next billing date, and you keep access to your projects until then. If you can't find the option, email support@lovable.dev and we'll help.

Question 4

What happens to my published sites after I cancel?

Accepted Answer

Your published sites remain live until the end of your billing period. After that, they may go offline. Your project code and data are preserved—resubscribe anytime to restore everything.

Question 5

Will I lose access to my projects if I cancel?

Accepted Answer

You'll keep access to your projects until your billing period ends. After that, you can still view them, but you won't be able to make edits or deploy until you resubscribe.

Question 6

How can I downgrade my subscription?

Accepted Answer

Go to Profile icon → Settings → Plans & Billing and select a lower plan or downgrade to Free (5 daily credits, public projects, up to 5 subdomains, 20 collaborators).

Question 7

What happens to my credits if I downgrade?

Accepted Answer

Unused credits from your current cycle don't carry over after downgrade unless your plan includes rollover. Your new credit allowance starts at the next billing date.

Question 8

Will I lose features if I downgrade?

Accepted Answer

Downgrading may limit some features like deployment slots or credit allowances. You'll see a summary of changes before confirming. Existing projects remain accessible.

Question 9

How do I update my payment method?

Accepted Answer

Go to Settings > Billing > 'Payment Method,' remove the old card, and add a new one. Your subscription will retry the charge automatically.

Question 10

What happens if all payment retries fail?

Accepted Answer

We retry failed payments up to 3 times over several days. If all retries fail, your account may be paused until you update your payment method in Settings > Billing.

Question 11

What payment methods do you accept?

Accepted Answer

We accept credit and debit cards (Visa, Mastercard, American Express) via Stripe. Apple Pay, PayPal, and bank transfers are not currently supported.

Question 12

Why was my payment declined?

Accepted Answer

Payments are usually declined due to expired cards, insufficient funds, or your bank blocking the charge. Contact your bank to confirm the card is active and allow charges from Lovable.

Question 13

How do I add my VAT or tax ID to invoices?

Accepted Answer

Go to Settings > Billing and add your VAT or tax ID. We'll issue tax-compliant invoices going forward. For retroactive changes, contact support.

Question 14

How do I update my billing address or company name on invoices?

Accepted Answer

Update your billing details in Settings > Billing. Changes apply to future invoices. For corrected past invoices, contact support@lovable.dev.

Question 15

I don't see an invoice for a recent charge.

Accepted Answer

Invoices are usually generated within 24 hours of a charge. Check Settings > Billing, and also check your email spam folder. If it's been longer, contact support@lovable.dev with the charge date.

Question 16

Where can I download my invoices?

Accepted Answer

Go to Settings > Billing to view and download past invoices. Each invoice includes itemized charges and your billing details.

Question 17

Unpublish or deactivate projects

Accepted Answer

You can delete projects via Project Settings → Danger Zone → Delete Project. Unpublishing is different: click "Publish" → "Unpublish" to remove public access while keeping the project. Deleting a project is permanent and cannot be undone. If you need to disable a project temporarily, unpublish it instead. Contact support@lovable.dev if you need help recovering a deleted project.

Question 18

Can I change my billing currency?

Accepted Answer

Your currency is set during sign-up based on your location. To change it, contact support@lovable.dev and we'll update your account. Changes apply on the next billing date.

Question 19

The Stripe payment form won't load.

Accepted Answer

This is usually a browser issue. Disable ad blockers, try a different browser, or use incognito mode. If it still doesn't load, contact support and we'll find an alternative way to update your payment details.

Question 20

Are my credits deducted for Cloud and AI usage?

Accepted Answer

Credits are deducted for AI agent prompts. Plan mode costs 1 credit per message. Agent mode costs variable credits based on task complexity. Cloud infrastructure usage (database, functions, storage) uses separate credits from Cloud itself, not Plan/Agent mode credits. Check your plan details for Cloud credit allocation. The 'Try to fix' button is FREE and doesn't consume credits.

Billing

Cancel Subscription

Downgrade Plan

Failed Payment / Card Issues

Invoice/Receipt Issues

Pricing & Plans

Refund Request (General)

Student Pricing

Unauthorized/Unintended Charge