Question 1

Can I cancel anytime or am I locked into a contract?

Accepted Answer

You can cancel anytime without penalties. Monthly plans end at the next billing date. Annual plans run until the end of the annual period.

Question 2

How can I cancel my subscription?

Accepted Answer

Go to Profile icon → Settings → Plans & Billing and downgrade to the Free plan. This cancels your paid subscription while keeping your account and projects active.

Question 3

How do I cancel my Lovable subscription?

Accepted Answer

Go to Settings > Billing and click 'Cancel Subscription.' Your subscription ends at the next billing date, and you keep access to your projects until then. If you can't find the option, email support@lovable.dev and we'll help.

Question 4

I can't find the cancel button. Where is it?

Accepted Answer

The cancel option is in Settings > Billing > 'Cancel Subscription.' If you're not seeing it, try logging out and back in, or clear your browser cache. Still stuck? Email support@lovable.dev and we'll cancel it for you.

Question 5

What happens to my published sites after I cancel?

Accepted Answer

Your published sites remain live until the end of your billing period. After that, they may go offline. Your project code and data are preserved—resubscribe anytime to restore everything.

Question 6

Will I get a refund if I cancel mid-cycle?

Accepted Answer

Cancellations don't automatically include refunds for the current billing period. Your subscription stays active until the next billing date. Contact support if you have special circumstances.

Question 7

Will I lose access to my projects if I cancel?

Accepted Answer

You'll keep access to your projects until your billing period ends. After that, you can still view them, but you won't be able to make edits or deploy until you resubscribe.

Question 8

How do I report an overcharge?

Accepted Answer

Contact support@lovable.dev with your invoice number and the expected vs. actual amount. We'll review the charge and issue a correction or refund if needed.

Question 9

I was charged twice for the same billing period.

Accepted Answer

Double charges can occasionally happen due to payment retries. Check your invoices in Settings > Billing. If you see duplicate charges, contact support@lovable.dev with both transaction IDs and we'll refund the duplicate.

Question 10

The charge amount doesn't match the plan price. Why?

Accepted Answer

The charge may include applicable taxes, a prorated amount from a mid-cycle plan change, or currency conversion fees from your bank. Check your invoice for an itemized breakdown.

Question 11

Can I downgrade from Business to Pro?

Accepted Answer

Yes, go to Settings > Billing > 'Change Plan' to switch. If you don't see the Pro option, contact support@lovable.dev and we'll make the change for you.

Question 12

How can I downgrade my subscription?

Accepted Answer

Go to Profile icon → Settings → Plans & Billing and select a lower plan or downgrade to Free (5 daily credits, public projects, up to 5 subdomains, 20 collaborators).

Question 13

How do I switch to a lower plan?

Accepted Answer

Go to Settings > Billing > 'Change Plan' and select the plan you'd like. The change takes effect at your next billing date. Your new rate applies on the next cycle.

Question 14

What happens to my credits if I downgrade?

Accepted Answer

Unused credits from your current cycle don't carry over after downgrade unless your plan includes rollover. Your new credit allowance starts at the next billing date.

Question 15

When does my downgrade take effect?

Accepted Answer

The downgrade takes effect at your next billing date. You keep your current plan and features until then.

Question 16

Will I lose features if I downgrade?

Accepted Answer

Downgrading may limit some features like deployment slots or credit allowances. You'll see a summary of changes before confirming. Existing projects remain accessible.

Question 17

How do I update my payment method?

Accepted Answer

Go to Settings > Billing > 'Payment Method,' remove the old card, and add a new one. Your subscription will retry the charge automatically.

Question 18

My payment failed. What should I do?

Accepted Answer

Check that your card details are correct in Settings > Billing. Common reasons include expired cards, insufficient funds, or fraud blocks. Update your payment method and try again, or contact your bank.

Question 19

What happens if all payment retries fail?

Accepted Answer

We retry failed payments up to 3 times over several days. If all retries fail, your account may be paused until you update your payment method in Settings > Billing.

Question 20

What payment methods do you accept?

Accepted Answer

We accept credit and debit cards (Visa, Mastercard, American Express) via Stripe. Apple Pay, PayPal, and bank transfers are not currently supported.

Billing

Cancel Subscription

Double/Overcharge

Downgrade Plan

Failed Payment / Card Issues

Invoice/Receipt Issues

Pricing & Plans

Refund & Billing

Student Pricing

Pronto(a) para criar?