Failed Payment / Card Issues
Billing · 9 articles
How do I update my payment method?
Go to Settings > Billing > 'Payment Method,' remove the old card, and add a new one. Your subscription will retry the charge automatically.
My payment failed. What should I do?
Check that your card details are correct in Settings > Billing. Common reasons include expired cards, insufficient funds, or fraud blocks. Update your payment method and try again, or contact your bank.
What happens if all payment retries fail?
We retry failed payments up to 3 times over several days. If all retries fail, your account may be paused until you update your payment method in Settings > Billing.
What payment methods do you accept?
We accept credit and debit cards (Visa, Mastercard, American Express) via Stripe. Apple Pay, PayPal, and bank transfers are not currently supported.
Why was my payment declined?
Payments are usually declined due to expired cards, insufficient funds, or your bank blocking the charge. Contact your bank to confirm the card is active and allow charges from Lovable.
Can I change my billing currency?
Your currency is set during sign-up based on your location. To change it, contact [email protected] and we'll update your account. Changes apply on the next billing date.
Why does my charge amount differ from the listed price?
If you pay in a currency different from your card's, your bank may apply exchange rate fees. Lovable doesn't control these fees—check with your bank for details.
I can't access my billing page.
Try logging out and back in, then clearing your browser cache. If that doesn't work, try a different browser or incognito mode. Still stuck? Email [email protected] and we'll help you manage your billing.
The Stripe payment form won't load.
This is usually a browser issue. Disable ad blockers, try a different browser, or use incognito mode. If it still doesn't load, contact support and we'll find an alternative way to update your payment details.
