Double/Overcharge
Billing · 8 articles
How do I report an overcharge?
Contact [email protected] with your invoice number and the expected vs. actual amount. We'll review the charge and issue a correction or refund if needed.
I was charged twice for the same billing period.
Double charges can occasionally happen due to payment retries. Check your invoices in Settings > Billing. If you see duplicate charges, contact [email protected] with both transaction IDs and we'll refund the duplicate.
The charge amount doesn't match the plan price. Why?
The charge may include applicable taxes, a prorated amount from a mid-cycle plan change, or currency conversion fees from your bank. Check your invoice for an itemized breakdown.
I accidentally subscribed. How do I get a refund?
Cancel immediately in Settings > Billing, then email [email protected] requesting a refund. If you haven't used the service, we'll typically refund the charge.
I cancelled but was still charged. What do I do?
Cancellations take effect at the next billing date, so a final charge after cancelling is normal. If you were charged after your access ended, contact support with your cancellation confirmation and we'll issue a refund.
I was charged but I don't remember subscribing.
Check your email for a Lovable subscription confirmation. Your plan may have auto-renewed. If you still believe this is unauthorized, contact [email protected] with your transaction details and we'll investigate.
My subscription auto-renewed and I didn't expect it. Can I get a refund?
If you forgot about an auto-renewal, contact support as soon as possible. We can usually help, especially if you haven't used credits in the new billing cycle.
Someone else used my card to subscribe to Lovable.
Contact us immediately at [email protected]. We'll cancel the subscription and issue a refund. You should also report the fraudulent charge to your bank.
