Question 1

How to change Lovable password

Accepted Answer

Go to your Profile icon → Settings → Your Account, and look for password reset or change password options. If you can't find it, contact support@lovable.dev for help.

Question 2

How to log out of Lovable

Accepted Answer

Click your Profile icon in the top-right corner and select 'Logout' or 'Sign out' from the menu.

Question 3

How can I tell if my account has been hacked?

Accepted Answer

Look for unfamiliar projects, unexpected charges, or login activity from unknown locations. Check your email for login notifications you don't recognize. If anything seems off, change your password and contact support.

Question 4

How do I enable two-factor authentication (2FA)?

Accepted Answer

The reference documentation doesn't include 2FA setup instructions. For security features and 2FA availability, check your account settings or contact support@lovable.dev.

Question 5

I created an account but can't log in.

Accepted Answer

Verify you're using the exact email you registered with. Check your email for a verification link—you may need to confirm your account first. If you signed up with OAuth, use that same login method.

Question 6

I'm getting an error when I try to log in.

Accepted Answer

Try a different browser or clear your cache and cookies. Check if Lovable is experiencing any service issues at status.lovable.dev. If the error includes a specific message, share it with support@lovable.dev for faster troubleshooting.

Question 7

Why can't I log in to my Lovable account?

Accepted Answer

Check that you're using the correct email and password. If you've forgotten your password, use the 'Forgot password' link on the login page. Try clearing your browser cache or using incognito mode. If you're still stuck, contact support.

Question 8

Does Lovable use my data to train AI models?

Accepted Answer

By default, Lovable may collect data for model improvement. However, the Business and Enterprise plans offer a data collection opt-out setting that prevents your project data from being used for training. Contact support@lovable.dev or check your plan details to learn about data handling for your specific account.

Question 9

How do I opt out of AI model training in Lovable?

Accepted Answer

Data collection opt-out is available exclusively on Business and Enterprise plans. To enable it, navigate to your workspace settings and select the data opt-out option. This prevents Lovable from using your project code and interactions for AI model training. Free and Pro plans do not have this option.

Question 10

Can I delete my account?

Accepted Answer

Yes, go to Settings → Your Account → Delete Account. Note that you have a 48-hour cancellation window to recover your data before permanent deletion.

Question 11

Can I change my account email address?

Accepted Answer

Yes, go to Settings > Account and update your email. You'll need to verify the new address before it takes effect. All your projects and subscription carry over automatically.

Question 12

I want to move my projects to a different account.

Accepted Answer

Project transfer between accounts isn't self-service. Contact support@lovable.dev with details about the project and the destination account, and we'll help facilitate the transfer.

Question 13

Can I change the email I use to login?

Accepted Answer

The reference documentation doesn't cover email change procedures. Contact support@lovable.dev to request an email update on your account.

Question 14

How can I find my tenant ID (SSO login identifier)?

Accepted Answer

Your tenant ID is typically provided by your workspace admin when they set up SSO. It's usually a unique identifier based on your company domain. Look for it in your SSO setup documentation or ask your admin. Some providers call it a 'subdomain,' 'realm ID,' or 'organization ID.' Lovable will provide your exact tenant ID in the SSO configuration settings.

Question 15

Users are provisioned but can't log in

Accepted Answer

If users are created but can't access Lovable, check that their email addresses match what's configured in your SSO provider. Verify that SSO is properly enabled for your workspace and that the redirect URI in your SSO configuration matches Lovable's settings exactly. Test login with one user account first to isolate the issue.

Question 16

How do I reset my password?

Accepted Answer

Click 'Forgot password' on the login page and enter your email. You'll receive a reset link within a few minutes. Check your spam folder if you don't see it. The link expires after 24 hours.

Question 17

Can I change the workspace owner?

Accepted Answer

The reference documentation doesn't detail workspace owner changes. For ownership transfer requests, contact support@lovable.dev.

Question 18

Is it possible to transfer projects between Workspaces?

Accepted Answer

Direct project transfer isn't supported. To move a project to another workspace, use the 'Remix' feature: right-click the project and select Remix. The remixed project will be created in your currently active workspace. The original remains in its workspace. You can then delete the original if no longer needed.

Question 19

What's the difference between workspace and restricted visibility in practice?

Accepted Answer

Workspace visibility gives edit access to everyone in your workspace (all members). Restricted visibility lets you hand-pick specific people to invite, even if they're in your workspace. Use workspace for team projects where everyone should collaborate; use restricted for sensitive or client-specific work.

Account

Account Basics

Account Compromised

Can't Log In

Data Privacy

Delete Account

Email Change / Transfer

Password Reset

Workspace Management