Credits Not Received
Credits · 12 articles
I've upgraded but haven't received any credits?
Credits should appear instantly after upgrade. Refresh your browser or check your billing dashboard. If credits are missing, contact [email protected] with your receipt and upgrade time.
I bought extra credits but they're not showing.
Purchased credits typically appear within minutes. Refresh your browser and check your dashboard. If they still haven't appeared after 15 minutes, contact support with your payment confirmation.
I renewed my subscription but my credits didn't reset.
Monthly credits reset automatically on your renewal date. If it's past your renewal date and credits haven't reset, try logging out and back in. If the issue persists, contact support with your account email and renewal date.
I upgraded my plan but didn't get the new credits.
Credit updates can take up to 15 minutes after a plan change. Refresh your dashboard and check again. If credits still haven't appeared, contact support with your upgrade confirmation.
My payment went through but I have zero credits.
This can happen if the credit update is delayed. Wait 15 minutes and refresh. If credits still show zero, contact support with proof of payment (receipt or transaction ID) and we'll add them manually.
Do credits expire?
Credits reset on your monthly renewal date. Unused credits from the previous cycle don't carry over unless your plan includes rollover. Keep an eye on your renewal date in Settings > Billing.
I didn't use my account but credits are missing.
If you haven't sent any prompts, your credits shouldn't have changed. Check that no one else has access to your account. If the balance is genuinely wrong, contact support with a screenshot of your dashboard.
I had credits yesterday but now they're at zero.
Your credits may have reset on your renewal date (which resets unused credits to your plan's allowance), or recent prompts consumed the remaining balance. Check your renewal date and recent project activity.
My credit balance dropped unexpectedly. What happened?
Credits are deducted for each prompt you send. Complex changes may use more credits than simple ones. Check your recent activity in the editor to see what consumed them. If something looks wrong, reach out to support.
Where did my credits go?
Credits are used when you send prompts to the AI agent. Check your project's chat history to see which actions consumed credits. If you see unexpected usage, contact support with your account details.
I just renewed but it still says out of credits.
Credit resets can take a few minutes after renewal. Log out and back in, then check your balance. If it still shows zero after 15 minutes, contact support with your renewal date.
It says I'm out of credits but I should have some.
Refresh your browser and check your dashboard. Your credits may have been used by recent prompts. If your balance is genuinely incorrect, contact support with a screenshot of your credit balance.
