Product Terms

Enterprise Agreement

Effective: Feb 2026

1 LOVABLE.DEV SERVICE TERMS AND CONDITIONS

1.1 These Product Terms apply to the Customer's use of Lovable's AI software developer platform to build web apps using natural language (collectively the "Lovable.dev Services").

1.2 By executing an Order Form for the Lovable.dev Services, the Customer agrees to be bound by the terms and conditions set out herein and that these Product Terms shall form an integral part of the Agreement. In the event of a conflict or inconsistency between any of the Agreement documents, the order of precedence set out in the Order Form shall apply.

1.3 Unless otherwise set out in these Product Terms, any capitalized terms and expressions used in these General Terms and Conditions shall have the meaning given to them in the Definitions schedule.

2 SERVICE DESCRIPTION

2.1 Lovable provides Customer access to Lovable.dev Services an AI software developer platform to build web apps using natural language, as further described in the Product Catalogue.

2.2 License and Use

2.2.1 Lovable grants the Customer a limited, non-exclusive, non-transferable right to access and use the Lovable.dev Services in accordance with the Agreement.

2.2.2 The Customer may use the Lovable.dev Services solely for its internal business purposes and in compliance with applicable laws and regulations.

2.2.3 The Customer agrees not to use the Lovable.dev Services for any unlawful, unauthorized, or fraudulent purposes, or in any manner that would cause disruption or otherwise interfere with the Lovable.dev Services.

2.3 Customer Responsibilities

2.4 The Customer is fully responsible for all activities conducted by or on its behalf using the Lovable.dev Services and shall at all times comply with applicable laws and regulations.

2.5 The Customer acknowledges that Lovable may, without limiting any other available rights or remedies, block the Customer's access to the Lovable.dev Services in case of fraud, spam or other criminal or malicious acts by or on behalf of the Customer.

2.6 The Customer is not allowed to permit third parties, other than the authorized users, to use or take advantage of the Lovable.dev Services or parts thereof.

2.7 When using the Lovable.dev Services, the Customer shall comply with the Agreement and other guidelines issued by Lovable from time to time.

2.8 The Customer may not, fully or partially, gain access to, copy or otherwise reproduce, modify, derive, interpret, re-lease, transfer or otherwise use the Lovable.dev Services or related rights, except for the authorized use outlined in these Product Terms.

3 FEES AND PAYMENT

3.1 The use of the Lovable.dev Services is subject to fees as set out in the Order Form will be invoiced annually in advance or as otherwise agreed upon by the Parties.

3.2 Unless otherwise agreed in the Order Form, the first Subscription Fee will be invoiced thirty (30) days prior to the Effective Date indicated in the Order Form. If the Effective Date occurs less than thirty (30) days from the date of signing of the Order Form, the first Subscription Fee will be invoiced in conjunction with the signing of the Order Form.

4 INTELLECTUAL PROPERTY

4.1 The Lovable.dev Services, including all software, technology, and content provided therein, is the property of Lovable or its licensors and nothing in the Agreement shall be construed as a transfer of any intellectual property rights to the Customer. Any intellectual property rights vested in e.g., (without limitation) any software, drawings, Usage Data, technical solutions, documentation, materials resulting from any development of the Software or the Lovable Materials shall be owned by and the sole property of Lovable.

4.2 The Customer agrees not to reproduce, modify, distribute, or create derivative works based on the Lovable.dev Services without the prior written consent of the Supplier.

4.3 The Customer shall immediately notify Lovable upon becoming aware of (i) any alleged infringement of Third-Party IP Claim, or (ii) any suspected infringement of Lovable's Intellectual Property Rights.

4.4 The Customer acknowledges that the relevant third-party supplier holds all ownership and Intellectual Property Rights with respect to Third-Party Software, as further regulated in the applicable Product Terms for such Third-Party Software.

4.5 The Customer owns Customer Data, including the applications, websites, or other projects the Customer builds using the Lovable.dev Services. The Customer also own any AI Output generated for the Customer through the Lovable.dev Services, subject to any third-party rights in the underlying models, training data, or outputs. Nothing in the Agreement transfers ownership of Customer Data or AI Output to Lovable.

5 DATA PRIVACY

Lovable will process the personal data on behalf of the Customer in accordance with the Data Processing Agreement.

6 TERM, TERMINATION AND SUSPENSION

6.1 The term for the Lovable.dev Services is set out in the applicable Order Form and the General Terms and Conditions.

6.2 Lovable may suspend or terminate the Customer's access to the Lovable.dev Services immediately if the Customer breaches any provision of the Agreement.

6.3 Upon termination, the Customer will no longer have access to the Lovable.dev Services, and any outstanding fees will become immediately due and payable as specified in the Order Form.

7 MAINTENANCE, UPDATES AND CHANGES

7.1 Lovable may from time to time, at its own discretion, issue updates and/or changes to the Lovable.dev Services e.g. in order to improve the overall stability and functionality of the Lovable.dev Services. Lovable shall strive to ensure that any updates/changes to the Lovable.dev Services are made without any adverse impact to the Customer.

7.2 Lovable shall use its best endeavours to provide continuous bug fixes, error corrections, and rectification of other defects, which is included in the Subscription Fee.

8 WARRANTY

8.1 Lovable warrants, provided that the Customer complies with the Customer's technical requirements set out in the Product Catalogue, that the Software will substantially perform with the specifications set out in the Product Catalogue, as updated by Lovable from time to time.

8.2 The Customer acknowledges that the Lovable.dev Services is a standard product and is delivered "as-is" and, except as expressly stated in the Agreement, Lovable leaves no warranties or representations, whether expressed or implied to the Customer with regard to the Lovable.dev Services and expressly disclaims any liability, including but not limited to, loss or alteration of data, functionality, fitness for purpose, or freedom from errors and bugs.

9 AVAILABILITY

9.1 Lovable can, without compensating the Customer, temporarily suspend or limit access to the Lovable.dev Services for backup, maintenance and similar measures. Lovable will generally seek to do so during off peak hours to minimize impact on the Customer. Lovable undertakes to provide Customer with reasonable prior notice to the extent it is practicable under the circumstances in each individual case.

9.2 Lovable is not liable for unavailability caused by disturbances in internet or telecom infrastructure or cloud supplier infrastructure at local, regional, or global level, or other failures caused by unavailability of a third-party service or an e-invoicing service provider.

9.3 Lovable shall be entitled to update, amend and modify the Lovable.dev Services without prior notice to the Customer, provided that the performance or functionality does not decrease in any material way as a consequence of such changes.

9.4 Lovable does not guarantee that the Lovable.dev Services will perform uninterrupted, error-free or free from bugs.

10 SUPPORT SERVICES

10.1 Support Services and service levels set out in Section 10 and 11 applies to the extent the Customer has ordered Support Services from Lovable under the applicable Order Form.

10.2 Support Services are debited per hour in accordance with the Consultancy Services Fees and are invoiced monthly in arrears, subject to the payment terms set out in the General Terms and Conditions.

10.3 The Customer shall appoint one (1) superuser within the Customer's organization who shall be responsible for all contacts with Lovable in support matters. Such Superuser shall have sufficient experience and knowledge regarding the Lovable.dev Services. The Superuser shall be an internal support function, meaning that everyone within the Customer's organization shall direct all questions and other issues regarding the Lovable.dev Services to the Superuser. The Superuser alone may then, where the Superuser are not able to answer questions or solve any issues raised by users within the Customer's organization, contact Lovable's 1st level support. For the avoidance of doubt, internal support shall include basic support to users such as guidance on how to use the Software.

10.4 The 1st level support includes (solely in relation to the Lovable.dev Services) troubleshooting, technical assistance, bug fixes and remedy of other defects in the Software. 1st level support services are provided during Business Hours. All 1st level support matters shall be initiated by visiting Lovable's maintenance service desk at https://lovable.dev/support and registering a support request ticket. The Customer's Ticket shall include a detailed description of the issue at hand, including screenshots and any other information or material necessary for Lovable to assess the issue. When Lovable has received the Customer's Ticket, an auto-generated unique Ticket id-number will be presented on the screen.

10.5 In order for Lovable to perform Support Services, the Customer shall, at its own cost, arrange a remote connection for Lovable to the Customer's environment.

10.6 Support Services will not be provided unless the relevant Subscription Fee for the supported Software has been paid.

10.7 Time spent on analysis and support related to reported issues which are deemed by Lovable, at its sole discretion, to not constitute bugs or defects in the Software, are charged at the price for Consultancy Services.

11 SERVICE LEVELS

11.1 Lovable does not warrant that the Software will be available or free from bugs or other defects at all times. As part of Lovable's provision of maintenance Lovable.dev, however, undertakes to carry out bug fixes and remedy other equivalent errors in the Software brought to Lovable's attention in accordance with the procedure set out in Section 10.

11.2 Lovable will with all reasonable efforts remedy any such issues deemed by Lovable, at its sole discretion, to constitute bugs or defects in the Software of the different severities and within the times listed in the table below. Lovable's support service desk shall make a reasonable assessment of the severity of the Ticket.

11.3 All times in the table above are approximate times and are counted from the time when Lovable received the Ticket from the Customer of the relevant support matter in accordance with the terms of this Agreement. For the avoidance of doubt, a response as set forth in the table above shall include a summary of the result of the troubleshooting and information regarding when the incident is estimated to be solved.

11.4 Lovable shall, after having made all reasonable efforts to resolve any Ticket, have the right to cancel the handling of the Ticket if the support matter cannot be resolved by Lovable and it can be demonstrated by Lovable that: (a) the Software has not been correctly used in accordance with the instructions from Lovable; (b) Lovable, after having made reasonable efforts, is unable to identify, reconstruct or reproduce the issue that has been reported; (c) unauthorized modifications or alterations that have been made to the Lovable.dev Services or related software or functionality upon which the Lovable.dev Services is reliant; or (d) the support matter does neither relate to the Lovable.dev Services nor has been caused by the Lovable.dev Services.